Every customer message, one calm inbox.

Loopdesk pulls email, chat and social DMs into one queue, then drafts replies with your order data already in.

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Support teams at these shops reply from Loopdesk

Fernhollow Goods Saltmarsh Supply Kiln and Clay Northpaw Pet Co Brightwick Candles Juniper Row
Small team working together around laptops
Small teams wear every hat. Support should not need five tabs.

Five tabs open, one customer still waiting.

Small shops answer support across Gmail, Instagram, a chat widget and Shopify admin. Messages slip, replies repeat, and order lookups eat the day.

Without Loopdesk

  • Four apps open for every ticket
  • Tracking numbers copied by hand
  • DMs found two days late

With Loopdesk

  • Every channel in one sorted queue
  • Order details beside the chat
  • A drafted reply ready to review
Inside Loopdesk

Built for teams of two to twenty.

Five tools that remove the busywork from support, so your team spends its time on the customer, not the admin.

Every channel, one queue.

Email, live chat, Instagram, Facebook and WhatsApp messages land in one list, sorted by who has waited longest.

  • Assign threads to teammates
  • Collision alerts stop double replies

Replies drafted before you open them.

Loopdesk reads the thread and the order, then writes a reply in your tone. You check it, tweak it, send.

  • Learns from your past replies
  • Never sends without a human

Shopify orders beside every chat.

See items, shipping status and past orders without leaving the conversation. Refund or resend from the same screen.

  • Matches customers by email or handle
  • Live tracking from your carrier

Your best answers, one keystroke away.

Save replies for returns, sizing and delays. Variables fill in names, order numbers and tracking links.

  • Shared library for the whole team
  • Tag and close in one step

Know where the hours go.

Track reply times, busiest channels and repeat questions, so you fix the cause, not just the ticket.

  • Weekly summary by email
  • Top questions ranked by volume

Plugs into the tools you already run.

Connect your store and channels in a few clicks. No developer, no migration project.

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